- Category: DevOps, Observability & Operations
- Client: American Express
- Role: SRE Technical Lead (Senior Engineer), Observability Platform
- Project Date: Sep 2019 - Till Date
- Project URL: NA
- Global Referral Service is a critical application for American Express.
- The Observability Platform is set up with multiple tools and processes for keeping the entire customer journey on track.
- The application handles around a million requests per month.
- As the Lead SRE, I worked on the design of the data flow and implementation of the platform.
- Along with this I’m also responsible for various automations and process improvements.