Global Referral Service

Project Information

  • Category: DevOps, Observability & Operations
  • Client: American Express
  • Role: SRE Technical Lead (Senior Engineer), Observability Platform
  • Project Date: Sep 2019 - Till Date
  • Project URL: NA

Project Details

- Global Referral Service is a critical application for American Express.
- The Observability Platform is set up with multiple tools and processes for keeping the entire customer journey on track.
- The application handles around a million requests per month.
- As the Lead SRE, I worked on the design of the data flow and implementation of the platform.
- Along with this I’m also responsible for various automations and process improvements.

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